Contact Options
In-App Chat
Open Pulse → Profile → Support to start a live thread with our stylists or support crew.
FAQ Library
Tap Help & Guides in the app to search walkthroughs, troubleshooting checklists, and best practices.
Response Times
We monitor support tickets Monday through Friday, 9:00–19:00 local time, excluding major holidays.
- General inquiries: within 24 hours
- Billing or credit issues: within 2 business days
- Security reports: prioritized within 12 hours
Self-Help Checklist
- Confirm you are using the latest version of Pulse from the App Store or TestFlight.
- Check camera and photo library permissions inside your device settings.
- Clear cached portraits or templates if renders appear outdated.
- Use Wi-Fi for high-resolution uploads to avoid timeouts.
Report a Security Concern
If you discover a vulnerability or suspect unauthorized access, email support@Pulse.com with the subject line “Security Report.” Include relevant logs or screenshots so we can investigate quickly.